Customer Service

Customer Service Policies:

Applications for service are accepted at our office on 210 East Frederick Street in Gaffney. We also accept applications via fax at 864-488-8835. Contact one of our customer service representatives if you’d like to email your service application.



Application for service will only be accepted when accompanied by the following items:

  • Drivers License
  • Social Security Card/Tax ID
  • Deposit
  • Proof of Ownership/Lease  

General Service Charge: 

Connect new service or transfer existing service: $50.00


Deposit Schedule:

  • Residential Homes with Gas (Confirmation Required)


  • Residential All-Electric Home








  • Residential Water


  • Commercial Accounts                                                            Average of the 3 highest monthly bills, doubled


Other Fees:

If water has not been connected at an address for more than 5 years, the customer is responsible for paying a water line renewal fee. The water line renewal process involves our technicians installing a new water meter, flushing the water line, and performing a bacterial test as well as a flow test. The water line renewal process is our way to provide our customers with quality water that’s safe to use and in compliance with DHEC standards. The renewal fee is half the cost of a water tap. You can contact our office to determine exactly how much the fee would be for your address.

If electricity has not been connected at an address for more than 6 months, the customer is responsible for obtaining a power release from the City of Gaffney or Cherokee County. This involves having a licensed electrician work with the City or County offices to inspect your property. Board of Public Works cannot connect electricity at an address that has been disconnected for longer than 6 months without a power release.

Payment Methods: 

  • Bank Drafts
  • Cash
  • Check
  • Money Order
  • Credit Card (Visa, MasterCard, Discover)
  • Online (Visa, MasterCard)


Returned Check Fee: 

All returned checks will be charged a fee of $30.00.


Non-Payment Charges:

  • All services are subject to disconnection, and a non-payment service charge will be charged for all accounts in which full payment is not received by 7 a.m. the first business day following the due date posted on the bill.  This includes payments received through the U.S. mail.
  • Reconnection service fees are as follows: 

      Monday - Thursday 7 a.m. - 5 p.m.  $50:00

      Friday, Saturday, Sunday & Holidays 8 a.m. - 5 p.m.  $75.00

  • Reconnects will not be made between 5 p.m. & 8 a.m.  


Meter Tampering:

All cases of meter tampering will be charged a minimum fee of $250, plus reimbursement of all additional costs.

Customer Service 2