Skip to main content
After 11:59pm on your due date The automatic 7-day extension begins at midnight and penalties are applied After 11:59pm exactly seven days later service becomes subject to disconnection, and a Service Interruption Fee is applied Pay within the extension window Set up reminders or autopay in SmartHub Enroll in Customer Care Full balance must be paid This includes past-due balance and Service Interruption Fee Service will be reconnected as soon as possible following payment Extension period: 7 days after due datePenalty: 5% (minimum $5 residential/$50 commercial)Before disconnect: Courtesy reminder call provided BPW has the customer's current contact information on file and the customer is enrolled to receive notifications.