Customer Service

Customer Service Policies


Hours of Operation         Monday - Thursday 7:00am - 5:00 pm

Applications for Service Accepted at:

Board of Public Works Office 210 East Frederick Street
Via Telephone - (864) 488-8800 Via Fax - (864) 488-8835
Telephone Payments - 1-888-222-0456

To download a service application click the links below:

Residential Service Application Form

Commercial & Industrial Contract Form


Application for service will only be accepted when accompanied by the following items:

Drivers license

Social security card/tax Id


Proof Of Ownwership/Lease


General Service Charge:

Connect new service or transfer: $50.00

Deposit Schedule:

Residential Homes with Gas (Confirmation Required) $175
Residential All Electric Home $250
Residential Water $100
Commercial Average 3 highest monthly bills x 2  

Payment Method:

Bank Draft
Money Order
Credit Card (Visa, MasterCard, Discover)
Online (Visa, MasterCard)


Returned Check Fee:

All returned checks will be charged a fee of $30.00.

Non-Payment Service Charges:

  • All services are subject to disconnection and a non-payment service charge will be charged for all accounts in which full payment is not received in our office by 7:00 am the first business day following the due date posted on the bill. This includes payments received through the US mail.
  • Monday - Thursday 7:00 am - 5:00 pm: $50.00
  • Friday, Saturday, Sunday & Holidays 8:00 am - 5:00 pm: $75.00
  • Reconnects will not be made between 5:00 pm & 8:00 am.  Customers must come to the main office when paying non-payment service charges so that services can be restored.

Meter Tampering

All cases of Meter Tampering will be charged a minimun fee of $250 plus reimbursement of all additional costs including related court costs.

Our customer service representatives will also be happy to assist you in reserving the Lake Whelchel picnic facilities. In order to reserve the picnic facilities, customers must come to the main office to sign an agreement and post a $100.00 deposit ($65.00 will be refunded after use provided facilities are cleaned properly). Fishing is allowed with a valid SC Fishing License. Boating permits are available to Cherokee County residents for a $25.00 annual fee.
The boat landing and picnic facilities are located just off I-85 at exit 95. Take the service road (Wilcox Avenue), directly in front of the UPS Trucking terminal, and turn right onto Sierra Drive then bear right onto Boat Landing Drive.

News & Events

Lake Whelchel will close to boating and fishing for approximately 3 weeks, beginning Mo...

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Recently the South Carolina Legislature passed and the Governor signed legislation that...

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