Customer Service

Customer Service Policies:

Applications for service are accepted at our office on 210 East Frederick Street in Gaffney. We also accept applications via fax at 864-488-8835. Contact one of our customer service representatives if you’d like to email your service application.

 

 

Application for service will only be accepted when accompanied by the following items:

  • Drivers License
  • Social Security Card/Tax ID
  • Deposit
  • Proof of Ownership/Lease  

General Service Charge: 

Connect new service or transfer existing service: $50.00

 

Deposit Schedule:

  • Residential Homes with Gas (Confirmation Required)

$175

  • Residential All-Electric Home

$250

 

 

  

 

 

 

  • Residential Water

$100

  • Commercial Accounts                                                            Average of the 3 highest monthly bills, doubled

 

 

Payment Methods: 

  • Bank Drafts
  • Cash
  • Check
  • Money Order
  • Credit Card (Visa, MasterCard, Discover)
  • Online (Visa, MasterCard)

 

Returned Check Fee: 

All returned checks will be charged a fee of $30.00.

 

Non-Payment Charges:

  • All services are subject to disconnection, and a non-payment service charge will be charged for all accounts in which full payment is not received by 7 a.m. the first business day following the due date posted on the bill.  This includes payments received through the U.S. mail.
  • Reconnection service fees are as follows: 

      Monday - Thursday 7 a.m. - 5 p.m.  $50:00

      Friday, Saturday, Sunday & Holidays 8 a.m. - 5 p.m.  $75.00

  • Reconnects will not be made between 5 p.m. & 8 a.m.  

 

Meter Tampering:

All cases of meter tampering will be charged a minimum fee of $250, plus reimbursement of all additional costs.

Customer Service 2