Customer Service Policies
Hours of Operation:
- Monday - Thursday 7:00am - 5:00 pm
Applications for Service Accepted at:
- Board of Public Works Office
210 East Frederick Street Via Telephone - (864) 488-8820 Via Fax - (864) 488-8835
General Service Charge:
- Connect new service or transfer: $40.00
Deposit Schedule:
- Residential Homes with Gas: $175.00
- Residential All Electric Home: $250.00
- Residential Water: $100.00
- Commercial Average 3 highest monthly bills x 2
Payment Method:
- Bank Draft
- Cash
- Check
- Money Order
- Credit Card (Visa, MasterCard, Discover)
- Online (Visa, MasterCard)
Returned Check Fee:
- All returned checks will be charged a fee of $30.00.
Non-Payment Service Charges:
- All services are subject to disconnection and a non-payment service charge will be charged for all accounts in which full payment is not received in our office by 7:00 am the first work day following the due date posted on the bill. This includes payments received through the US mail.
- Monday - Thursday 7:00 am - 5:00 pm: $40.00
- Friday, Saturday, Sunday & Holidays 8:00 am - 5:00 pm: $60.00
- Reconnects will not be made between 5:00 pm & 8:00 am. Customers must come to the main office when paying non-payment service charges so that services can be restored.
Meter Tampering
- All cases of Meter Tampering will be charged a fee of $250 plus reimbursement of all additional costs including related court costs.
Lake Whelchel
- Our customer service representatives will also be happy to assist you in reserving the Lake Whelchel picnic facilities, or in obtaining a fishing or boating permit. In order to reserve the picnic facilities, customers must come to the main office to sign an agreement and post a $50.00 deposit ($25.00 will be refunded after use provided facilities are cleaned properly).
The boat landing and picnic facilities are located just off I-85 at exit 95. Take the service road (Wilcox Avenue), directly in front of the Overnite Trucking terminal, and turn right onto Sierra Drive then bear right onto Boat Landing Drive.
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