Customer Service Policies

Hours of Operation:   

• Monday - Thursday  7:00am - 5:00 pm

Applications for Service Accepted at:   

• Board of Public Works Office
      210 East Frederick Street
      Via Telephone - (864) 488-8820
      Via Fax - (864) 488-8835

General Service Charge:   

• Connect new service or transfer: $40.00

Deposit Schedule:   

• Residential Homes with Gas: $175.00
• Residential All Electric Home: $250.00   
  
• Residential Water: $100.00   
  
• Commercial Average 3 highest monthly bills x 2

Payment Method:

• Bank Draft   
  
• Cash   
  
• Check   
  
• Money Order   
  
• Credit Card (Visa, MasterCard, Discover)   
  
• Online (Visa, MasterCard)

Returned Check Fee:  

• All returned checks will be charged a fee of $30.00.

Non-Payment Service Charges:   

• All services are subject to disconnection and a non-payment service charge will be charged for all accounts in which full payment is not received in our office by 7:00 am the first work day following the due date posted on the bill. This includes payments received through the US mail.   
  
• Monday - Thursday 7:00 am - 5:00 pm: $40.00   
  
• Friday, Saturday, Sunday & Holidays 8:00 am - 5:00 pm: $60.00   
  
• Reconnects will not be made between 5:00 pm & 8:00 am. Customers must come  to the main office when paying non-payment service charges so that services can be restored.

Meter Tampering   

• All cases of Meter Tampering will be charged a fee of $250 plus reimbursement of all additional costs including related court costs.

Lake Whelchel   

• Our customer service representatives will also be happy to assist you in reserving the Lake Whelchel picnic facilities, or in obtaining a fishing or boating permit. In order to reserve the picnic facilities, customers must come to the main office to sign an agreement and post a $50.00 deposit ($25.00 will be refunded after use provided facilities are cleaned properly).

The boat landing and picnic facilities are located just off I-85 at exit 95. Take the service road (Wilcox Avenue), directly in front of the Overnite Trucking terminal, and turn right onto Sierra Drive then bear right onto Boat Landing Drive.